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Return Policy

We strive to provide our customers with the highest quality products and services. We understand that circumstances may arise requiring returns or replacements, and we are here to assist you. Please review our policy below to understand the conditions under which we process refunds and replacements.

Refund Policy

Pre-Shipment Cancellations

  • If your order has not yet been packed or shipped, you may request a full refund at any time by contacting our support team.
  • Please include your order number and request for cancellation in your message.
  • Pre-shipment cancellations will be processed promptly with a full refund to your original payment method.
  • Note: Once your order has been packed and shipped, it is no longer eligible for cancellation or a refund unless the product is returned in an unopened and unused state

Post-Delivery Returns (Within 30 Days)

  • You may request a return for products received within 30 days of delivery.
    • Defects: Full refunds will be offered for defective products.
    • Other Reasons: Returns for reasons other than manufacturing defects will be considered on a case-by-case basis.

Return Process

  1. Initiating a Return: Contact our customer service team with your order number, purchase details, and reason for return.
  2. Return Approval: Our team will review your request and provide specific return instructions if approved.
  3. Shipping Instructions: All returns should be sent to [Location]
  4. Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect. We recommend using a trackable insured shipping service.

Refund Processing

  • Once we receive and inspect your returned item(s), we will notify you via email about the status of your refund.
  • Approved refunds will be processed to your original payment method within 7-10 business days.
  • A restocking fee of 10% may apply for returns that do not meet our full requirements.

General Conditions

  • All products must be returned in their original, unused condition with all original packaging and accessories included.
  • We reserve the right to refuse any return or replacement that does not meet the criteria outlined in this policy.
  • Certain items may be marked as final sale and are not eligible for return or replacement.

Thank you for choosing Numin. For any questions or concerns regarding our refund and replacement policies, please contact us at support@drinknumin.com.